Conversation has the power to...
  • Motivate
  • Engage
  • Guide
  • Assess
  • Inform
  • Change Healthcare
Better Conversation. Better Care.





What we believe

Health happens between visits. We think healthcare should, too.

As you advance your Patient Engagement and Population Health initiatives, we understand that you are looking to further connect and add meaning to your patient relationships. 

Conversations will help.

What we believe
Our clients are using Conversa’s clinically-intelligent conversation technology to deliver smart, automated patient conversation experiences that lead to better population management, improved care coordination and quality outcomes.

Better Conversations lead to Better Care.

Valued Partners


Meaningful conversations, when and where your patients want them.


Conversa Digital CheckupsTM — an effective way to communicate

Digital Checkups for Patient
  • Access Conversa’s extensive library of over 50 clinically-intelligent conversation programs that include asthma, COPD, CHF, diabetes, hypertension, CJR, and many more
  • Improve care coordination and real-time clinical decision support from Integration with 400+ biometric devices combined with clinical, claims and patient-generated data
  • Build patient satisfaction and loyalty through a more personalized and proactive engagement experience

Know how your patients are really doing between visits.




It’s time to start a new conversation

  • Get a continuous and comprehensive view to monitor and manage patient populations more efficiently than ever before
  • Improve communication around key health experiences like chronic condition management, post discharge, pre- and post-surgery, patient education, medication adherence, scheduling appointments, and lifestyle health coaching
  • Utilize actionable data, which populates the EHR health, allowing care teams to quickly address immediate care needs, and track and monitor individuals’ health over time
  • We now do a better job educating, engaging, and motivating our patients who are achieving better health.
    Conversa Customer

The Conversa Conversation Platform™

We receive patient data from many sources

HIPAA-compliant engine

Integrating Data
  • Imports, parses, and combines clinical data with biometric data and patient-generated data
  • Accommodates C-CDA files, simple delimited, or other file types from EHR, population health, care management, and other systems

Every patient has a unique digital experience

Dynamic & personalized

Profiling with Taxonomy
  • Our taxonomy maps clinical data and patient-generated data together to create a unique, longitudinal patient profile
  • The Conversa Master Profile is a dynamic digital snapshot of each patient based on data from the EHR, monitoring devices, and real-time self-reported data

Applying new clinical rules and content is simple

Scalable, flexible platform

Applying Clinical Rules
  • Digital Checkups are smart, clinical algorithms that determine what to ask and what to say, to whom, and at what frequency
  • Clients can quickly build out new specialties, customize clinical rules, and perform updates without delay

Integrate patient-generated data into care delivery

Real-time analytics

Analyzing Results
  • Discover which patients are not adhering to their care plan or need immediate clinical attention
  • Gain insight into your patient population’s use of digital communications to boost engagement

Let’s Talk About the Facts

% of patients do not adhere to their care plans

% of physicians that want to take advantage of PGHD

% of patients want to self-manage their health with technology

billion ($) spent on unnecessary office visits in the US


Proven Experience and Passion

Conversa’s team, Board and Advisory Board are a unique group of dedicated healthcare professionals and technologists who are passionate about transforming the health care conversation through personalized patient engagement experiences.

West Shell III

Co-founder & CEO

West is a creative, high-energy entrepreneur, strategic marketer, conceptual problem solver, committed dad, environmentalist and avid outdoorsman. Over the last 28 years as CEO, he has built 5 innovative high growth companies and raised 4 inspired children.

Philip Marshall, MD, MPH

Co-founder & Chief Product Officer

From music to surgery, and healthcare technology (WebMD and Press Ganey) to social and rich media, Dr. Marshall is an entrepreneur inspired to make things simpler, and better. He also helps lead a large nonprofit performing arts organization, the Oregon Crusaders.

Chris Edwards

Chief Marketing & Experience Officer

A proven business executive, Chris has been running global marketing and strategy for healthcare technology B2B and B2C companies for 20+ years. He is an accomplished creative thought leader and was recently awarded the Chief Marketing Officer Growth Award, among over 800 global CMOs (peer voted), for demonstrating leadership in new strategies and programs resulting in significant company growth.

Scott Anderson

Chief Technology Officer

Scott has been an experienced leader of innovative engineering teams in ecommerce, emarketing, healthcare, and financial services for over 20 years at Xerox/ACS, Yesmail, Wachovia and most recently, Walmart Labs, where his 60+ mobile team built 6 apps that grew revenue from $16M to $1.2B in just over 4 years.

Chris Tucher

Senior VP & Business Development

Chris is a strategic business development leader that understands how company partnerships should fit together to form innovative new business opportunities. He has held leadership positions at Netscape, LookSmart and, most recently, Healthline, where he was head of business development for seven years, responsible for strategic and revenue partnerships with some of the largest payers, providers, media and IT companies in healthcare.

Becky James

Vice President of Operations

Becky has a passion for providing high-quality, scalable client solutions through developing and managing people-focused, cross-functional and empowered teams. She brings 25 years of strong leadership in organizations that use technology to bring solutions to end-users.

Conversa Board of Directors

  • West Shell III
  • Healthline; Netcentives
  • Phil Marshall, MD
  • Press Ganey; WebMD Health Services
  • Peter L. Levin
  • Amida; US Department of VA
  • Steven Lindseth
  • Triple Tree; Explorys
  • Joseph M. Schulman
  • Northwell Health Solutions

Conversa Advisory Board

  • Dr. Danny Sands, MD, MPH
  • Harvard, Beth Israel Deconess
  • Anna-Lisa Silvestre
  • Kaiser Permanente 
  • Adam Bosworth
  • Amazon; Salesforce; Google
  • Dr. Brad Bowman
  • Healthgrades; WebMD
  • Dr. Chuck Kilo
  • OHSU; Greenfield Health
  • Clare Martorana
  • White House Digital Services; WebMD
  • Mark Tomaino
  • Welsh Carson; Trizetto
  • Colin Watts
  • Weight Watchers; Walgreens

Conversa Media


Conversa and Allscripts® Forge Strategic Partnership
To Transform Doctor - Patient Communications

Let's start a conversation