Conversation has the power to...
  • Motivate
  • Engage
  • Guide
  • Assess
  • Inform
  • Change Healthcare
Better Conversation. Better Care.





What we believe

Health happens between visits. We think healthcare should, too.

What we believe
  • Continuous personalized patient follow-up improves care plan adherence and outcomes
  • Real-time patient data allows care teams to focus resources on those who need them, when they need them
  • Ongoing digital communication across patient populations is key to maximizing fee for service revenues while transitioning to value-based care

Patients and care teams need to stay connected and informed

Valued Partners



Healthy conversations, when and where you want them.


Digital CheckupsTM — a simple way to stay on track

Digital Checkups for Patient
  • Digital Checkups are brief conversations with your doctor between office visits that take place on any device you own, when you’re ready
  • You’ll answer a few questions and receive messages that are personalized to your health, and your doctor can suggest any changes that may be needed in your care plan
  • Your doctor will know when you’re staying on track, and can help you promptly address any warning signs

Know how your patients are really doing between visits.




It’s time to start a new conversation


  • Digital Checkups automate targeted outreach, allowing your practice to efficiently communicate with patients and help them reach their care goals
  • Actionable patient data from Digital Checkups flows right into your EHR, just like lab reports
  • Get a continuous picture of your population’s health – who’s on track, who’s at risk, and who needs a change in their care plan
  • Digital Checkups showed us that a third of our chronic care patients were actually off track, which was a real surprise.
    Conversa provider

What's under the hood

We receive patient data from many sources

HIPAA-compliant engine

Integrating Data
  • Imports, parses, and combines clinical data with biometric data and patient-generated data
  • Accommodates C-CDA files, simple delimited, or other file types from EHR, population health, care management, and other systems

Every patient has a unique digital experience

Dynamic & personalized

Profiling with Taxonomy
  • Our taxonomy maps clinical data and patient-generated data together to create a unique, longitudinal patient profile
  • The Conversa Master Profile is a dynamic digital snapshot of each patient based on data from the EHR, monitoring devices, and real-time self-reported data

Applying new clinical rules and content is simple

Scalable, flexible platform

Applying Clinical Rules
  • Digital Checkups are smart, clinical algorithms that determine what to ask and what to say, to whom, and at what frequency
  • Clients can quickly build out new specialties, customize clinical rules, and perform updates without delay

Integrate patient-generated data into care delivery

Real-time analytics

Analyzing Results
  • Discover which patients are not adhering to their care plan or need immediate clinical attention
  • Gain insight into your patient population’s use of digital communications to boost engagement

Don't just take our word for it


Developed by a group of HIT pioneers

Bringing over a century of experience working with leading companies
(Healthline, WebMD, Press Ganey, Kaiser Permanente, Johnson & Johnson, Beth Israel Deaconness Medical Center, Cisco, Walmart Labs, and Xerox/ACS)

West Shell III

Co-founder & CEO

West is a creative, high-energy entrepreneur, strategic marketer, conceptual problem solver, committed dad, environmentalist and avid outdoorsman. Over the last 28 years as CEO, he has built 5 innovative high growth companies and raised 4 inspired children.

Philip Marshall, MD, MPH

Co-founder & Chief Product Officer

From music to surgery, and healthcare technology (WebMD and Press Ganey) to social and rich media, Dr. Marshall is an entrepreneur inspired to make things simpler, and better. He also helps lead a large nonprofit performing arts organization, the Oregon Crusaders.

Chris Edwards

Chief Marketing & Experience Officer

A proven business executive, Chris has been running global marketing and strategy for healthcare technology B2B and B2C companies for 20+ years. He is an accomplished creative thought leader and was recently awarded the Chief Marketing Officer Growth Award, among over 800 global CMOs (peer voted), for demonstrating leadership in new strategies and programs resulting in significant company growth.

Scott Anderson

Chief Technology Officer

Scott has been an experienced leader of innovative engineering teams in ecommerce, emarketing, healthcare, and financial services for over 20 years at Xerox/ACS, Yesmail, Wachovia and most recently, Walmart Labs, where his 60+ mobile team built 6 apps that grew revenue from $16M to $1.2B in just over 4 years.

Chris Tucher

Senior VP & Business Development

Chris is a strategic business development leader that understands how company partnerships should fit together to form innovative new business opportunities. He has held leadership positions at Netscape, LookSmart and, most recently, Healthline, where he was head of business development for seven years, responsible for strategic and revenue partnerships with some of the largest payers, providers, media and IT companies in healthcare.

Becky James

Vice President of Operations

Becky has a passion for providing high-quality, scalable client solutions through developing and managing people-focused, cross-functional and empowered teams. She brings 25 years of strong leadership in organizations that use technology to bring solutions to end-users.

Conversa Board of Directors

  • West Shell III
  • Healthline; Netcentives
  • Phil Marshall, MD
  • Press Ganey; WebMD Health Services
  • Peter L. Levin
  • Amida; US Department of VA
  • Steven Lindseth
  • Triple Tree; Explorys
  • Joseph M. Schulman
  • Northwell Health Solutions

Conversa Advisory Board

  • Dr. Danny Sands, MD, MPH
  • Harvard, Beth Israel Deconess
  • Anna-Lisa Silvestre
  • Kaiser Permanente 
  • Adam Bosworth
  • Amazon; Salesforce; Google
  • Dr. Brad Bowman
  • Healthgrades; WebMD
  • Dr. Chuck Kilo
  • OHSU; Greenfield Health
  • Clare Martorana
  • White House Digital Services; WebMD
  • Mark Tomaino
  • Welsh Carson; Trizetto
  • Colin Watts
  • Weight Watchers; Walgreens

Conversa Media


Healthgrades Introduces CareChats™ to Enable Automated Patient-Provider Communication Between Visits

Let's start a conversation