|Healthcare providers need to engage patients between encounters, to meet the objectives of value-based care. But traditional in-person or telephonic methods cost both time and money. To offer support and outreach guidance that patients need to improve outcomes – without overextending already constrained resources – healthcare systems are looking at automating wherever possible.
Automated patient engagement means that clinicians conduct ongoing, digital conversations with patients between visits. They can schedule communications based on the patient’s needs, whether it’s managing a chronic disease, checking in after discharge or preparing for an upcoming surgery. Expertly designed “bots” have conversations with patients to make sure they are on track for better outcomes.
This is a relatively new approach, and it challenges some of the systemic beliefs that have built up over many years in healthcare. Here are some of the most common myths around automated patient engagement:
Conversational automated systems help healthcare maintain a high level of patient engagement. We’re talking more about next-generation patient and provider engagement at the Connected Health Conference in Boston, Massachusetts this week.
Editor’s note: Allscripts recently formed a partnership with Conversa Health, an automated patient conversation platform, to power Allscripts CareInMotion™ Engage.