Conversa Health


The Conversational Care Leadership Series

Dec '20

Welcome to The Conversational Care Leadership Series. This series is intended to capture brief interviews with industry leaders to learn how they are navigating these times in practical and insightful ways.

Episode 7 – Dr. Brian D’Anza, Medical Director, Digital & Telehealth, University Hospitals

Dr. Brian D’Anza MD is the Medical Director of Telehealth and Digital Health at University Hospitals Health System in Cleveland, Ohio, one of the nation’s leading academic healthcare institutions. He has been involved in digital health for over 10 years and also serves as the Clinical Lead for Innovation and Digital Health in the Ear, Nose, and Throat Institute at University Hospitals.

A sinus and skull base surgeon by training, he is involved in academics, serving as an Assistant Professor at Case Western University School of Medicine and has published over 20 peer-reviewed articles with a focus on telemedicine and clinical care pathways. He has utilized and been party to telehealth in his clinical practice at several forward thinking academic institutions including University Hospitals, the Cleveland Clinic Foundation, and Geisinger Health System.

Additionally, he serves on the Telehealth and Medical Informatics Committees for the American Academy of Otolaryngology. In 2016, he co-founded and served as President and CEO of SmartDocMD, a telemedicine company using asynchronous care and augmented intelligence to direct evidence-based care for acute medical conditions. During the pandemic he helped lead the expansion of digital health at University Hospitals. The enterprise efficiently expanded telehealth services from less than 20 providers to nearly 2000 in a 2 week period. During his time as Medical Director, total visits have expanded from less than 1800 in all of 2019, to over 300,000 thus far in 2020, as well as expanding programs in the emergency department, inpatient, and sub-specialty services. He focusescurrently on implementing asynchronous technologies and providing expert guidance on development of new telehealth platforms. Dr. D’Anza strives to be at the forefront of clinical innovation with hopes to advance the field of digital health to improve access, efficiency, and affordability for all patients.

Episode 6 – Stephanie Turner, Interim VP, UNC Health Alliance

Stephanie knows how to get things done. She has helped lead a number of system-wide projects including Advance Care Planning and Transitions of Care expansion. She has directed transformation efforts of UNC’s embedded and centralized care management teams delivering care within ambulatory and independent practices affiliated with their Clinically Integrated Network. She has driven improvements in patient communication and utilization, more efficient case management of high risk patients, implemented comprehensive care coordination services, and advanced UNC’s behavioral health models. Stephanie earned both a Bachelor of Nursing with honors and a Master of Nursing from the UNC-Chapel Hill and serves as an Adjunct Faculty Member for the UNC-Chapel Hill School of Nursing.


Episode 5 – Mona Baset, VP, Digital Services at SCL Health

As Vice President of Digital Services at SCL Health, Mona leads digital strategy and transformation, including the development and implementation of the digital technology road map. Prior to joining SCL Health, Mona served as Assistant Vice President in the Information & Analytics Services organization at Atrium Health, leading consumer and patient engagement strategies. She transitioned into that role after leading digital marketing and analytics strategy for Atrium Health. Prior to her return to healthcare, Mona spent almost 10 years at Bank of America, where she led various marketing and communications teams.


Episode 4 – Dr. Joan Zoltanski, Chief Experience Officer at University Hospitals

Joan is a nationally recognized subject matter expert on safety, medical quality and patient experience and speaks on this topic with a special focus on leadership and organizational excellence. Within UH she provides clinical leadership as the medical director for UH Physician Credentialing and Verification and UH Executive Services. Also, Joan is an intensive care physician and works clinically in the Division of Pediatric Critical Care Medicine, Rainbow Babies & Children’s Hospital. She is Assistant Professor at Case Western Reserve University School of Medicine. At UH her leadership and focus is around the convergence of clinical quality, safety and patient experience.


Episode 3 – Holly Koehler, VP, Patient Access Services at Northwell

Holly is a leader at one of largest and most innovative healthcare organizations in the country. Through her 20-year tenure with Northwell Health, Holly has built a reputation for leading change, improving operational performance, increasing access to patient care, identifying revenue opportunities, improving the patient experience and driving positive outcomes. Her background also includes launching a new ambulatory service line managing multiple physician practices across the New York region, improving Northwell’s revenue cycle management approach, and is now improving the ways in which patients access care as the Vice President of Patient Access Services. One other interesting thing about Holly is that her professional and personal motto is “Persistence Prevails”.


Episode 2 – Sam Brown, VP, Operations at University Hospitals

Sam serves as the Vice President of Operations at University Hospitals where he is responsible for streamlining care delivery and engagement across all modalities. Prior to joining UH, Sam served as the National Director of Integrated Healthcare at American Medical Response and Vice President of Operations at Evolution Health focused on reimagining care delivery to more intentionally manage at risk and vulnerable populations across the country. Throughout his career, Sam has experience in building and scaling tech enabled clinical command centers. He also is a seasoned entrepreneur having founded and led several international software and consulting companies. And Sam has been a public servant delivering direct patient care and emergency services for more than 20 years as both a critical care paramedic and firefighter.


Episode 1 – Dr. Nick Patel, Chief Digital Officer of Prisma Health

Dr. Patel has been a practicing internist for the past sixteen years at Prisma Health, the largest, most comprehensive, non-profit hospital system in South Carolina. Currently he serves as the Chief Digital Officer at Prima Health and Vice Chair for Innovation at University South Carolina Department of Medicine. He is a prominent digital health speaker in topics ranging from Healthcare IT transformation, governance, workflow enhancements, health equity, telehealth, and population health. And recently recognized as one of the top Chief Digital Officers in the nation.