By Chris Edwards, Chief Client Experience Officer, Conversa What or who’s driving the transformation in healthcare? So far, the “transformation” of healthcare—marked by the rise of electronic...
By Murray Brozinsky, President and Chief Strategy Officer, Conversa As the United States approaches spending 20% of gross domestic product on healthcare — more than twice as much as other...
These four pillars make up the Quadruple Aim of the healthcare industry. In order to overcome the substantial challenges that have built up over decades and achieve these goals, there is a need for...
By Chris Edwards, Chief Client Experience & Marketing Officer, Conversa All major industries have embraced the idea of a “front door,” or the place where a brand comes face-to-face...
By Chris Edwards, Chief Client Experience & Marketing Officer, Conversa Meeting the quadruple aim—reforming population health, reducing costs, enhancing the patient experience and improving...
-By Murray Brozinsky, Chief Strategy Officer, Conversa Not all chatbots are created equally… Chatbots, those automated conversation bubbles that pop up on websites, chatting with people without...