Conversa Health


FCC COVID-19 Virtual Care & Telehealth Program

Apr '21

What is the FCC Telehealth Program?

Last year, Congress appropriated $200 million through the CARES Act to launch the COVID-19 Telehealth Program. Through the program, 539 applicants were issued awards to fund telehealth and connected care services. In December 2020, Congress approved another $249.95 million through the Consolidated Appropriations Act of 2021 for the second round of program funding.

On March 30, 2021, the Federal Communications Commission unanimously approved the process for distributing nearly $250 million in the next round of COVID19 Telehealth funding. The agency is expected to begin accepting applications within 30 days of March 30th, 2021. We’ll continue to provide updates regarding dates and timelines. The FCC has released a document detailing a rating system with specific details on how applicants will be evaluated. This information can be found on the FCC’s website.

UPDATE: On April 15, the FCC released a Public Notice announcing that the application window for the second round of COVID-19 Telehealth funding will open NEXT THURSDAY, APRIL 29. The submission period lasts only 7 days to compile and deliver your application and supporting materials to the FCC in order to secure funding for your telehealth and virtual care efforts. Interested applicants can participate in a series of trainings before the application window to prepare.

We’re here to help you craft your winning submission.

Who is eligible to apply?

The program is open to non-profit and public health care providers, whether they are located in rural or nonrural areas. For-profit entities are not eligible for funding. Round 1 applicants are still eligible for round 2 funding, even if they were awarded prior funding. There is a 1 million dollar cap in funding per applicant. Round 1 award amounts will not count towards the 1 million dollars round 2 cap. Round 1 applicants that were not awarded funding, will also receive an increase in points for Round 2.

According to the FCC, eligible institutions include;

  • post-secondary educational institutions offering health care instruction, teaching hospitals, and medical schools;
  • community health centers or health centers providing health care to migrants;
  • local health departments or agencies
  • community mental health centers;
  • not-for-profit hospitals;
  • rural health clinics; and
  • consortia of health care providers consisting of one or more entities described above.

What is the new rating and evaluation system?

Round 2 of funding will utilize a set of evaluation metrics to establish an objective and transparent application process. Round 2 application metrics will prioritize:

(1) eligible health care providers that will benefit most from telehealth funding;
(2) as many eligible health care providers as possible;
(3) Tribal, rural, and low-income communities to ensure that this additional support will be directed to communities where the funding would have the most impact; and
(4) hardest-hit areas to make sure that funding continues to support health care providers in areas most impacted by the COVID-19 pandemic.
 Applications from eligible health care providers will be evaluated and receive points based on the following evaluation metrics:
  • Hardest Hit Area;
  • Low-Income Area;
  • Round 1 Unfunded Applicant;
  • Tribal Community;
  • Critical Access Hospital;
  • Federally Qualified Health Center,
  • Federally Qualified Health Center Look-Alike, or Disproportionate Share Hospital;
  • Healthcare Provider Shortage Area;
  • Round 2 New Applicant;
  • and Rural County.

Round 2 evaluation metrics table can be found on page 18 of the COVID-19 Telehealth Program Round 2 Report and Order and Order on Reconsideration released March 30, 2021.


Conversa Health Scoring System


Steps to prepare to apply

There are three steps interested applicants can take immediately to prepare to apply for the Program:

(1) obtain an eligibility determination from the Universal Service Administrative Company (USAC);

Interested health care providers that do not already have an eligibility determination may obtain one by filing an FCC Form 460 (Eligibility and Registration Form) with USAC. Applicants must have obtained a health care provider number to submit an application for Round 2 of the Program. However, applicants that do not yet have an eligibility determination from USAC can still file an application for Round 2 of the Program while their FCC Form 460 is pending with USAC.

The FCC Form 460 can be found at:

Contact USAC for specific questions about eligibility and completing the eligibility form (FCC Form 460) via telephone at (800) 453-1546 or via email at:

(2) obtain an FCC Registration Number (FRN);

To submit an application, the applicant must first obtain an FCC Registration Number (FRN).

All applicants, like all other entities doing business with the Commission, must register for an FRN in the Commission Registration System (CORES). An FRN is a 10-digit number that is assigned to a business or individual registering with the FCC. This unique FRN is used to identify the registrant’s business dealings with the FCC.

To register with CORES, use the following link:

(3) register with (SAM) System for Award Management.

To receive payment through the Program, applicants must be registered with the federal System for Award Management. While interested parties do not need to be registered with the System for Award Management to submit an application, applicants are strongly encouraged to start that process early. Only applicants registered through the System for Award Management will be able to receive Program funding.

To register with the system, go to with the following information:

(1) DUNS number;

(2) Taxpayer Identification Number (TIN) or Employment Identification Number (EIN); and

(3) Your bank’s routing number, your bank account number, and your bank account type, i.e. checking or savings, to set up Electronic Funds Transfer (EFT).

How Conversa helps

As recently reported by CBInsights, Conversa is the market-leading, automated virtual care and triage platform, well-suited to dramatically expand care capacity, and monitor, manage, and engage underserved and disadvantaged populations at scale for a lower cost than typical telehealth solutions.

Conversa Health Virtuall Care Overview

Using our proprietary patient profiling, health signals engine, and an extensive library of evidence-based digital pathways, we help healthcare organizations effectively and efficiently risk stratify and remotely manage patients across the care continuum. Leading health systems, payers, employers, and pharmaceutical companies are using Conversa to develop meaningful relationships and drive better health outcomes. 

Learn more about Conversa:

Conversa Health Overview