Conversa Health


New Study Finds 74% of Healthcare Executives are Now Interested in Using Automated Healthcare Technology to Bridge Key Gaps in the Care Experience

May '18

With a broad range of benefits, timelines for automated healthcare adoption are being expedited

SAN FRANCISCO – March 8, 2018 – World Business Research (WBR) and Conversa Health have released a new report, “Healthcare 2020: How Automated Patient Experiences Will Transform the Landscape”. Based on direct interviews and survey responses from 134 leading healthcare executives, the report explores how healthcare executives view automated healthcare technologies, their use cases and planned adoption.

Survey respondents reported wide-ranging benefits related to automated healthcare, uses of patient-generated health data, and an accelerated adoption of Conversational AI technology to help them meet their strategic business initiatives. In fact, 98% of healthcare executives feel automated healthcare will be important to help close gaps from episodic transactional care to continuous and collaborative care experiences.

As a value-based component to healthcare becomes increasingly common, the importance of these types of solutions that can help to define and communicate value to patients is growing rapidly.  “We have been using automated technology and it has exceeded my expectations,” said Margaret Sabin, the CEO of Penrose- St. Francis Health Services, of Centura Health. “It has enabled us to engage with our patients in a way that’s convenient for them, and gives us the kind of information we need to help them manage their lives.”

Important findings from the research include:

  • 87% of respondents feel that automated healthcare is beneficial for helping patients engage in their own care
  • 82% of respondents see value in using automated healthcare solutions for gathering more patient-generated health data (PGHD)
  • 79% of respondents will be working on integrating automated healthcare solutions within the next 24 months
  • 49% of respondents are either integrating or already have integrated patient generated health data into their patient experience initiatives


Additionally, Accenture just released a study showing significant growth in consumer acceptance of automated patient engagement technology, ranging from artificial intelligence to virtual clinicians and home-based diagnostics. It also shows consumers are increasingly using a variety of digital self-service tools for managing their health on an ongoing basis.

“We absolutely need to move in the direction of a continuous care experience because it is demanded by the world we live in now,” stated Sven Gierlinger, Chief Patient Experience Officer, Northwell Health. “Listening to the voices of our patients and caregivers is important because their voices become bigger and bigger.”

“When you look at all the latest research and look around the industry to see what the innovating health systems and pharma companies are doing, they are embracing automated, conversational AI,” said Chris Edwards, Chief Marketing and Experience Officer of Conversa. “They see the value of these personalized, automated conversation experiences helping them accelerate their key strategic business needs around population health management, care coordination, patient acquisition, and engagement.

The full report is available for free download at

About Conversa

As healthcare’s conversation platform, Conversa delivers an easy and meaningful way for care teams and patients to communicate. Conversa has an extensive library of over 330 clinically-intelligent conversation programs that include asthma, chronic obstructive pulmonary disease (COPD), congestive heart failure (CHF), diabetes, , hypertension, joint replacement, and many more. Recently Juniper Research stated that “Conversa is the type of company that, through their presence in the market and the kind of product they offer, have the potential to reshape the whole digital health sector. They are an AI company disrupting healthcare in a big way.” Using Conversa’s innovative and scalable Conversational AI technology, healthcare organizations can deliver automated, personalized doctor-patient conversation experiences that lead to more informed and meaningful patient relationships, effective population management and, ultimately, better clinical and financial outcomes. For more information, visit

About World Business Research

Worldwide Business Research (WBR) is one of the world’s leading providers of strategic business intelligence. With 16 offices worldwide, it focuses on analyzing key sectors that include Retail, Healthcare, Logistics, Automotive, and Finance. WBR Insights is a connected team of researchers and writers who are passionate about creating exceptional custom content. To learn more about their work around the Next Generation Patient Experience visit patient experience.