Conversa Health


Ochsner Health System Participates in New Healthgrades CareChats Program

Apr '17

NEW ORLEANS – Ochsner Health System is participating in new program by Healthgrades — the leading online resource for information about physicians and hospitals — called CareChatsTM, a digital solution that allows patients and providers to communicate between visits.

The new offering, created in partnership with Conversa, provides hospitals and providers the ability to engage and support patients using text and email messaging, in a cutting-edge chatbot conversational experience. CareChatsTM initiates conversations with enrolled patients about their condition management, provides encouragement and education, sets health goals and tracks progress. At launch, CareChatsTM is available for 28 common conditions, which was reviewed by physicians to ensure a conversational and clinically relevant tone.

Ochsner identified patients who had uncontrolled hypertension and trained their primary care physicians to “prescribe” CareChatsTM to these patients. Participants logged into their secure Ochsner patient portal,MyOchsner, to begin using CareChatsTM. In real time, CareChatsTM gave patients the option to pull in their personal medical information to tailor their conversation.

“Patients are avoiding unnecessary and time consuming visits, so participation in this program has a natural incentive,” said Richard Milani, MD, Chief Clinical Transformation Officer, Ochsner Health System. “We are pleased to work with Healthgrades to enable this technology, which is valuable to patients and to our system as a whole, and has given us the ability to build even stronger relationships with our patients.”

CareChatsTM integrates seamlessly with the Healthgrades CRM platform, giving hospitals and health systems the data insights to connect with and interact with patients most likely to benefit from using this technology. It also engages providers automatically when intervention is required and encourages patients to book an appointment online or call the office directly.

“Most consumers see their doctor a few times per year, but between these visits, a lot of life happens,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “Communicating with patients between visits really gives providers a glimpse into their lives– about who they are, where they live, and how they live. CareChatsTM is a significant step forward in clinical communication that will help better educate, engage, support and motivate patients to achieve better health, using a conversational approach.”

“We are excited to partner with Healthgrades and see so many leading health systems using The Conversa Conversation PlatformTM to improve the provider – patient relationship,” said West Shell III, Co-founder, CEO, Conversa. “Utilizing sophisticated logic and intelligent patient profiling technology, Conversa systematically helps organizations monitor, communicate and manage patient populations more efficiently than ever before. Based on the market’s feedback, it’s become clear that Healthgrades and Conversa are at the center of transforming how patients and care teams communicate.”


About Ochsner Health System

Ochsner Health System is Louisiana’s largest non-profit, academic, healthcare system. Driven by a mission to Serve, Heal, Lead, Educate and Innovate, coordinated clinical and hospital patient care is provided across the region by Ochsner’s 29 owned, managed and affiliated hospitals and more than 60 health centers. Ochsner is the only Louisiana hospital recognized by U.S. News & World Report as a “Best Hospital” across three specialty categories caring for patients from all 50 states and more than 80 countries worldwide each year. Ochsner employs more than 17,000 employees and over 1,000 physicians in over 90 medical specialties and subspecialties, and conducts more than 600 clinical research studies. Ochsner Health System is proud to be a tobacco-free environment. For more information, please visit and follow us on Twitter and Facebook.

About Healthgrades

Healthgrades, headquartered in Denver, Colorado, is the leading online resource for comprehensive information about physicians and hospitals. Today, more than one million people a day use the Healthgrades website to search, compare and connect with hospitals and physicians based on the most important measures when selecting a healthcare provider: experience, hospital quality and patient satisfaction. For more information about Healthgrades, visit or download the Healthgrades iPhone app.

About Conversa

As the healthcare industry’s leading conversation platform, Conversa’s innovative, scalable, and reliable technology delivers an easy and meaningful way for providers and patients to communicate. With Conversa, healthcare organizations can deliver smart, automated patient conversation experiences that are patient profile driven, and lead to more informed and meaningful patient relationships, efficient population management, and ultimately, better clinical and financial outcomes. For more information, visit