CATE, is a digital health coach brought to you by Priority Health. She’ll help you reach your health and wellness goals, in partnership with Priority Health. She is here for you: to listen, encourage, and give you personalized advice and tips. She is a chatbot, that has been built to get to know you. As you interact more, She’ll be there to better understand you and your health habits. Every week, you’ll get a note from CATE via email or text (whichever you like!), and you can chat with CATE whenever is best for you. Before you know it, you’ll be a healthier you. 


Frequently Asked Questions

How does it work?

You will receive notifications for your chats via email or SMS text message — whichever you prefer. Simply click the link in the notification and your secure, personalized chat will begin immediately. Every member’s CATE experience is different, based on your unique health conditions and concerns. This means you’ll only receive chats that are relevant and meaningful to you and your health.


Am I talking to a human?

This experience is an automated, personalized “chatbot.” While you’re not chatting with an actual human, all of your responses are securely sent back to your Priority Health team. This means we can follow along and know right away if a phone call is needed.


How often do these chats happen?

CATE’s chats are weekly.


Is it secure?

Indeed! Everything you share during your chats with CATE is safe and secure.


Who at Priority Health will be able to see my information?

Priority Health’s Customer Experience and Care Management teams. 


Can I change an answer during a chat?

Yes. Just press on the answer you wish to change, and a box will come up with options to change your response.


Can I change my settings/preferences?

Yes. Just click on the gear icon in the lower left of your screen. Here, you can select “notifications” to change how you receive your chats (text or email) or change your contact info.