Conversa Health


Unlocking the Quadruple Aim With Automated Virtual Care & Triage™

Feb '21

Automated Patient Engagement Health Chats

Health organizations face substantial challenges in delivering a great healthcare experience, while meeting important clinical and financial outcomes. The Quadruple Aim presents a guide of the 4 critical pillars to consider when exploring the efficacy of current and future innovation initiatives. When COVID-19 swept the globe, it became crystal clear that Automated Virtual Care & Triage technology wasn’t just a nice-to-have, but essential in our ability to rapidly scale care capacity, improve the patient and care team experience, and improve clinical and financial outcomes. Here’s how leading organizations are meeting the Quadruple Aim:

1. How Intelligent Patient Engagement Tools Help Reduce the Cost of Healthcare

With healthcare spending rising ever higher and needs growing as our population ages, transformative solutions are required to reduce the cost of care. Intelligent patient engagement tools are poised to offer ways to cut costs. Conversa’s Murray Brozinsky explains. Read more.

Reducing The Pere Capital Cost of Health Care


2. How Intelligent Patient Engagement Tools Help Improve the Patient Experience

Advances in artificial intelligence (AI) technology can not only make healthcare processes more efficient, but they can also elevate the patient experience. AI-powered virtual health assistants (VHAs), such as health chats, support and engage patients and give them more control over their health. Read more.

Improving The Patient Experience


3. How Intelligent Patient Engagement Tools Help Enhance Clinician Experience

The World Health Organization recognizes work-related burnout as an acute problem in healthcare, with 44% of physicians reporting the effects of exhaustion and overwork. In particular, the burdens of documenting care in electronic health records (EHRs) can occupy twice as much of a doctor’s time as seeing patients. Intelligent health chat technology is emerging as a smart solution for supporting clinicians. Read more.

Enhancing Clinician Well-Being


4. How Intelligent Patient Engagement Tools Help Improve the Health of Populations

Key challenges in improving population health outcomes include the multiple chronic conditions (MCC) suffered by 45% of Americans. Coaching patients to adopt healthier lifestyles and managing patients post-discharge and and pre-and post-treatment are also challenges that must be overcome to improve health outcomes. Intelligent patient engagement tools are helping providers engage in continuous patient conversations, enabling them to constantly reassess risks and support the best options for improvement. Conversa’s Murray Brozinsky explains. Read more.

Improving Population Health Outcomes


You can also hear more about the strategic use of health chats in a clinical setting directly from forward-looking healthcare leaders. Dr. Zena Brown of Northwell Health, Mark Schario of University Hospitals, and Murray Brozinsky of Conversa share their perspectives on the value of health chat technology in meeting the Quadruple aim in a major market webinar – The Future of Healthcare and the Patient Journey: Unlocking the Quadruple Aim with Automated Patient Engagement Chats

Quadruple Aim Patient Engagement Health Chats

Conversa is a leader in automated virtual health at scale. Conversa’s Automated Virtual Care and Triage™ platform utilizes its proprietary patient profiling and health signals engine and an extensive library of evidence-based digital pathways to help healthcare organizations effectively and efficiently risk stratify and remotely manage patients across the care continuum. Leading health organizations like Northwell, UHHS, UCSF, Merck, and Spectrum are using Conversa to develop meaningful relationships and drive better health outcomes.