Automated Patient Experiences Will Transform the Communication and Delivery of Care
Automated patient engagement is becoming one of the most significant drivers in the transformation of health. According to Gartner, automated healthcare could account for up to 85% of all healthcare customer experiences by 2020. There is a major shift underway from manual to automated patient engagement leveraging "conversational AI" that is enabling care management programs to be dynamic, evidence-based, and personalized, thus creating new value opportunities in healthcare.
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